Opening Mind
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Privacy Policy

Effective Date: 4 January 2025

Opening Mind, operated by Opening Mind Ltd, is committed to safeguarding your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our services.

1. Who We Are

Opening Mind is a clinical documentation platform operated by Opening Mind Ltd, a company registered in the United Kingdom.

Contact Details:

  • •Email: hello@openingmind.co
  • •Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

For privacy-related inquiries, please contact us via email.

2. Information We Collect

We collect the following types of information to provide and improve our services:

a. Personal Information

  • •Name, email address, and other contact details (if provided).
  • •Age or date of birth (to confirm eligibility for our services).

b. Sensitive Information

  • •Clinical information processed through our documentation platform.

c. Technical Data

  • •IP address, device type, and usage patterns to optimise our services.

3. How We Use Your Data

We use your data for the following purposes:

  • •To deliver clinical documentation services.
  • •To analyse and improve the performance of our platform.
  • •To comply with legal requirements or safeguard user welfare.

4. Legal Basis for Processing

We process your data based on:

  • •Consent: For sensitive clinical data and personalised services.
  • •Legitimate Interests: To improve service quality and usability.
  • •Legal Obligations: Where required to comply with UK law.

You may withdraw your consent at any time by contacting us.

5. Data Protection and Security

We implement robust security measures to protect your data, including:

  • •End-to-end encryption for all communications.
  • •Secure data storage on UK-based servers compliant with GDPR.
  • •Regular security audits and system testing.

6. Data Sharing

We do not sell or rent your personal data. Your data may only be shared:

  • •With trusted service providers who assist us in delivering our services.
  • •If required by law or to address safeguarding concerns.

All third parties are bound by GDPR-compliant agreements to protect your data.

7. Data Retention

We retain your data only as long as necessary:

  • •Session data: 1 year, after which they are anonymised or securely deleted.
  • •Contact details: Until you delete your account or as required by law.

8. Your Rights

As a UK resident, you have the following rights under GDPR:

  • •Access: Request a copy of your data.
  • •Correction: Update inaccurate or incomplete information.
  • •Deletion: Request that your data be erased.
  • •Objection: Opt-out of specific types of data processing.
  • •Portability: Receive your data in a portable format.

To exercise these rights, contact us at hello@openingmind.co

9. Children's Privacy

Opening Mind is intended for users aged 18 and above. We do not knowingly collect data from minors. If you believe a child has accessed our services, please notify us immediately.

10. International Data Transfers

All user data is stored within the UK. If data is transferred outside the UK, adequate safeguards will be implemented to protect your information.

11. Updates to This Privacy Policy

This policy may be updated periodically to reflect legal or operational changes. The most recent version will always be available on our website.

12. Contact Information

For any questions or concerns regarding this policy or how we handle your data, please contact us:

Email: hello@openingmind.co

Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom